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Support

We read every message. Email support@sentienlabs.ai and include the app name, your phone model and app version. We aim to reply within 2 business days.

Sentien/T

How do I connect my car?

Tap Sign in with Tesla, approve access on Tesla's page, then add the Sentien Labs virtual key when prompted so commands can reach your car.

Alerts are late

Check that notifications are allowed and that the car has connectivity. Alerts depend on Tesla's services.

Disconnect

Use Account in the app, or revoke access in your Tesla account.

Sentien/V

It will not connect

Turn on Bluetooth and location permissions, make sure the V1 Gen2 is powered, then reopen the app.

No sound

Check the alert sound output in Settings and your car or headphone Bluetooth connection.

Privacy and deletion

See the Privacy Policy, request deletion, or email privacy@sentienlabs.ai.